We Recently Uncovered the Key “Moments of Truth” Driving Customer Satisfaction and Retention

But what is a “Moment of Truth” and what is the difference between an Executive Briefing and Custom Workshop?

Executive Briefing

  • A 30- to 45-minute session where we’ll walk your team through the top Moments of Truth that impact claims satisfaction and customer loyalty
  • We’ll help your team gain insights into how transparent communication, repair quality, and access to rental vehicles play an important role in shaping the customer experience
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Custom Workshop

  • A collaborative, hands-on session designed to ideate, prioritize, and create an action plan to help you win the Moments of Truth that matter most to your business
  • We’ll guide your cross-functional team through an interactive process to identify the high-impact changes that can improve satisfaction and retention
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Insights You Won’t Want to Miss

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Now I see why some adjusters excel at customer satisfaction - they’re winning key Moments of Truth, whether they know it or not.

INSURANCE CARRIER

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One of the most impactful sessions I’ve attended - we’re already brainstorming how to apply this to support multiple initiatives.

INSURANCE CARRIER

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This research is valuable across teams - product, underwriting, and marketing need to see it. We should strategize next steps.

INSURANCE CARRIER

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With CCC-Led Briefings and Workshops, You’ll Get:

  • Data-backed insights from our industry experts
  • Customized brainstorm facilitation to turn insights into action
  • Support for cross-functional alignment to drive change
BOOK NOW
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