We Recently Uncovered the Key “Moments of Truth” Driving
Customer Satisfaction and Retention

But what is a “Moment of Truth” and what is the difference between an Executive
Briefing and Custom Workshop?

Executive Briefing

  • A 30- to 45-minute session where we’ll walk your team through the top Moments of Truth that impact claims satisfaction and customer loyalty
  • We’ll help your team gain insights into how transparent communication, repair quality, and access to rental vehicles play an important role in shaping the customer experience
CCC

Custom Workshop

  • A collaborative, hands-on session designed to ideate, prioritize, and create an action plan to help you win the Moments of Truth that matter most to your business
  • We’ll guide your cross-functional team through an interactive process to identify the high-impact changes that can improve satisfaction and retention
CCC

Customer Testimonial

CCC

One of the most impactful sessions I’ve attended - we’re already brainstorming how to apply this to support multiple initiatives.

INSURANCE CARRIER

CCC

With CCC-Led Briefings and Workshops, You’ll Get:

  • Data-backed insights from our industry experts
  • Customized brainstorm facilitation to turn insights into action
  • Support for cross-functional alignment to drive change
BOOK NOW
CCC